A valid credit or debit card is required to secure all bookings and will be charged for the full amount at the time of booking – this then constitutes a legally binding contract between you and Pine Grove Park BnB, LLC doing business as Hay Creek Cabins.
All major types of credit cards are accepted.
30-Day Cancellation policy – if a cancellation request is made within 30 days of your booked stay, a 97% refund will be issued.
14-Day Cancellation policy – if a cancellation request is made within 14 days of your booked stay, a 75% refund will be issued.
Late Cancellation policy – if a cancellation request is made within 13 days or less of your booked stay, a 75% refund will ONLY be issued is we’re able to successfully rebook the unit for the same days.
Check-in/Arrival – guests may check in on the day of arrival after 3pm.
Parking – Please park only in the designated area at the end of the driveway.
Check-out/Departure – rooms are to be vacated by 11.00am on the day of your departure.
Breakfast items are located in the lobby for your convenience. Let us know in advance of any dietary restrictions.
Smoking is only permitted on your guest house porch. Please request an ash bucket if you smoke. A surcharge of $250 will be applied to room charges for anyone smoking within the guest house.
Family policy – we do not accommodate families with children.
Pet policy – we regret we are unable to accept pets at Pine Grove Park B&B with the exception of guide dogs.
Loss or damage – guests will be responsible for the repair or replacement of any breakages, loss or damage caused by them to Hay Creek Cabin/Pine Grove Park BnB, LLC property and shall leave the room in a clean, neat and tidy condition. Guests must report any loss or damage to their own property immediately on discovery to the proprietors, and shall make themselves available to assist with any reports made by Pine Grove Park B&B to the police.
Pine Grove Park B&B reserves the right to refuse a guest entry and accommodation if, on arrival, we reasonably consider that the guest is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner. We reserve the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner.
Website – we believe that the information on this web site is correct, but cannot accept responsibility for errors or misunderstandings. To allow for a policy of continuing improvement of facilities, we reserve the right to alter or amend the amenities or facilities offered. Please be sure to check directly with us.
